UK and EU customs clearance for importers, exporters and freight operators. We prepare declarations, assist with customs transit and advise on the documentation needed for cross-border movements.
Customs support seven days a week
Practical guidance for first-time importers and exporters
Advice on commodity codes and customs procedures
Coordinated customs support for shipments between the UK and EU.
OTS Broker supports businesses moving goods between the United Kingdom and the European Union. Our teams across the UK and EU assist with import and export declarations, customs transit and the documentation needed for different border procedures. We help identify the customs requirements that apply to each movement so your logistics team can plan accordingly.
We support:
Whether you need support with a single consignment or recurring declarations, our customs specialists can review your route, documents and applicable procedures. We identify documentation requirements and explain the next steps before the declaration is submitted.
Customs agents assisting with the preparation and submission of declarations.
Choose the customs clearance service that matches your goods, route and procedure.
We help check declaration details, commodity codes and supporting documents before submission. Accurate information can reduce preventable delays and compliance issues at the border.
We prepare export customs declarations and help confirm the documents and procedures required for goods leaving the UK or EU.
We assist with UK import customs clearance, including declaration information, commodity classification and applicable duties and taxes.
We assist with customs clearance for personal belongings and household removals, including documentation for transfers of residence where applicable.
We help identify relevant commodity codes and tariff classifications for customs declarations, including HS and applicable UK or EU tariff codes.
For eligible businesses, simplified customs declarations can support a more flexible import process, where the relevant conditions and authorisations are met.
Border movements require the right declaration, reference and supporting documents at the right stage.
Our team helps businesses navigate customs transit, vehicle movement references and specialist border requirements. This includes support with GVMS, relevant IPAFFS notifications and EU CBAM compliance where the goods and transaction fall within the applicable rules.
We assist with T1 and T2 customs transit procedures for eligible movements. These procedures allow goods to move under customs control until transit is ended correctly at the office of destination or an authorised consignee.
The Goods Vehicle Movement Service (GVMS) uses a Goods Movement Reference (GMR) to link the relevant customs or transit references for movements through ports using the service.
IPAFFS is used for pre-notification of certain sanitary and phytosanitary imports into Great Britain, including specified animals, animal products, plants and plant products. The requirements depend on the commodity and route.
Customs support for London freight hubs, airports and UK port movements.
Businesses trading through London and the South East often use different customs processes depending on the port, mode of transport and direction of movement. OTS Broker assists with the declaration and document requirements for these routes.
Our services can help your team with:
We also provide location-specific support for customs clearance at Heathrow, London Gateway and London Thamesport. For other routes, tell us where your goods are moving so we can assess the customs requirements.
Border movements do not always fit within office hours.
Our customs team provides support seven days a week for shipments that need attention outside standard business hours. Customs release times still depend on the authorities, the quality of the declaration and any checks required.
If a shipment is time-sensitive, send us the route, planned arrival and available documentation as early as possible.
Specialist customs knowledge with coordination across the UK and EU.
Our approach combines:
We review the information supplied for each assignment and explain what is needed before a customs declaration or related procedure can proceed.
